FAQ
What is a relocation agency?
A relocation agency helps tenants secure rental properties when moving interstate or from overseas. Instead of struggling with time zones, inspections, and paperwork, we represent you in the local market. We attend viewings, liaise with property managers, and guide you through every step so you can move into a rental home that’s right for you.
Do you guarantee you will find me a home?
Yes. We proudly stand behind our Home Finding Guarantee. Every client we take on secures a rental property. We will not stop searching, applying, and advocating on your behalf until you have a home. With our 100% success rate, you can feel confident knowing we deliver results.
When should we start the process?
We recommend booking 4–6 months before your move. Our client spaces fill quickly, and starting early ensures we have time to tailor your rental profile and strategy. This gives you the best chance of a smooth, stress-free relocation and guarantees you secure a place on our calendar.
How long does it take to secure a rental?
Most clients secure a property within 2–3 weeks of beginning viewings and applications. We suggest allowing around 4 weeks for the active part of the process, as timing depends on market conditions, property availability, and your preferred move-in date.
Do you offer unlimited viewings?
No, and here’s why. We focus on quality over quantity. We generally view up to 6 carefully selected properties on your behalf, and that has always been enough to secure a home. Viewing dozens of unsuitable homes is stressful and unnecessary. We streamline the process to target the right properties from the start.
What is your success rate?
We have a 100% success rate. Every client we take on secures a rental property. We achieve this by carefully screening our clients before starting, so we know we can represent them successfully in the market.
Do you have access to off-market properties?
Yes. Through our networks and contacts, we often secure access to off-market rentals that aren’t publicly advertised. While we can’t guarantee this in every case, we always explore these opportunities first before looking to the open market.
Do you work Australia wide?
Yes. We provide rental relocation services across every Australian state. With trusted contacts and team members in each region, we can help whether you’re moving to Perth, Sydney, Melbourne, Brisbane, or beyond.
Can you help with school enrolments and family needs?
Yes. With a background in education, we can advise on school catchments, enrolments, and local childcare options. We also take into account lifestyle factors like parks, shops, and family-friendly communities when shortlisting properties.
What if I have pets?
No problem. We’ve successfully placed countless clients with dogs, cats, and even more unusual pets. We highlight your pets positively in your rental profile and actively seek out pet-friendly properties.
Can you help if I don’t have a job yet?
Yes. While employment can strengthen an application, we also work with clients who are still job hunting. We guide you on how to present your finances and rental profile to give you the best chance of approval.
What makes you different from other relocation agencies?
We’re not coordinators who simply pass on property links. We are Australians with deep roots in the rental market and first-hand experience of relocating both locally and overseas. We know the challenges inside and out, we’ve built trusted relationships with property managers across the country, and we consistently deliver results. With us, you’re working with locals who live and breathe the Australian rental market, and that makes all the difference.
Do you help after we move in?
Yes. We provide guidance on utilities, local amenities, and settling into your new area. Many clients also use our add-on services such as furniture assembly, welcome packs, and school starter packages for extra support.