​COMPANY POLICY

At Asset Go Relocations Australia, our mission is to provide reliable, professional, and supportive relocation assistance to individuals and families moving to Australia. This policy outlines the terms under which our services are provided. By engaging with Asset Go Relocations Australia, clients acknowledge and agree to the following:

1. Scope of Services

We assist clients by:

• Sourcing and shortlisting rental properties based on client preferences and availability

• Preparing and submitting rental applications

• Providing general guidance on school enrolments and settling into the local area

• Communicating with property managers on behalf of clients

We do not lease properties directly and do not act as property managers or landlords. Final leasing decisions rest solely with property managers and landlords.

2. Client Responsibility

All clients are responsible for:

• Providing accurate and complete information in a timely manner

• Reviewing and approving applications before submission

• Making their own final leasing decisions based on the properties presented

Clients must conduct their own due diligence, including but not limited to reviewing property condition reports (if available), suburb location, lease terms, and tenancy agreements.

3. Communication

To ensure clarity and for record-keeping purposes, all communication must be in written form (e.g., email or WhatsApp)  Verbal agreements or instructions will not be actioned unless confirmed in writing.

4. Limitation of Liability

While we make every effort to assist clients in securing suitable accommodation, Asset Go Relocations Australia accepts no liability for:

• The condition or quality of rental properties

• The outcome of rental applications

• Any actions, delays, or miscommunications on the part of landlords, property managers, or third-party providers

• Any financial or emotional loss resulting from tenancy decisions

Clients engage our services with the understanding that the final decision to accept or reject a rental property rests entirely with them. We are not responsible for outcomes that arise from client choices or third-party actions.

5. Confidentiality

All documents, communications, and internal processes used in delivering our services remain the intellectual property of Asset Go Relocations Australia and must not be shared, distributed, or replicated without written consent.

6. Reviews and Feedback

We welcome honest feedback and work hard to exceed expectations. However, by engaging with us, clients agree to address any concerns directly and in writing prior to leaving public reviews. Any misleading, defamatory, or false reviews may result in legal action.

7. Client Conduct

Asset Go Relocations Australia is committed to maintaining a professional, respectful, and safe environment for both clients and staff. We expect all communication to be courteous and constructive.

We reserve the right to terminate services immediately and without refund if a client:

• Uses aggressive, abusive, or offensive language (verbal or written)

• Engages in harassment, threats, or intimidation toward any member of our team

• Makes defamatory or false public statements without first addressing concerns in writing

In such cases, any ongoing support will cease, and access to our systems or staff will be revoked. We take the wellbeing and safety of our team seriously, and appreciate your understanding and cooperation.

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PRIVACY POLICY

Asset Go Relocations Australia is committed to protecting your privacy and handling your personal information in a safe, secure, and transparent manner.

1. What We Collect

We collect personal information that is necessary for providing our services, including but not limited to:

• Names, contact details, and identification documents

• Employment, financial, and rental history

• Family and schooling information relevant to relocation

2. How We Use Your Information

We use the information you provide to:

• Assist with rental applications and property search

• Communicate with property managers, landlords, and education providers

• Deliver support throughout the relocation process

• Comply with Australian legal and regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Storage and Security

All personal data is stored securely using encrypted systems and is only accessible to authorised staff. We retain your information only for as long as necessary to provide services and meet legal obligations.

4. Your Rights

You have the right to:

• Access your personal information

• Correct inaccuracies

• Request deletion of your data, where lawful and feasible

Requests can be made by emailing hello@assetgo.com.au.

5. Third-Party Services

When we share your information with third parties (e.g., property managers), it is solely for service delivery purposes. These parties are expected to maintain confidentiality and adhere to Australian privacy standards.

6. Legal Disclaimer

While we take every reasonable step to protect your data, Asset Go Relocations Australia cannot be held liable for unauthorised access or use due to factors beyond our control, such as cyberattacks or data breaches by external parties.

7. International Data Transfers

As many of our clients reside outside Australia, your personal data may be transferred internationally. We take all reasonable steps to ensure your data is protected during such transfers in line with Australian privacy standards.

8. Cookies and Website Tracking

Our website may use cookies and third-party tracking tools (e.g., Google Analytics) to improve your browsing experience. These do not collect personal data unless explicitly provided by the user.
 

WEBSITE TERMS OF USE

By using our website (www.assetgo.com.au), you agree to the following terms and conditions:

1. Intellectual Property

All content on this website — including text, graphics, logos, videos, documents, and branding — is the property of AssetGo Relocations Australia and is protected by Australian copyright and intellectual property laws.
You may not reproduce, distribute, or modify any content from this site without our written permission.

2. Website Use

You agree to use this website for lawful purposes only. You must not:

• Post or transmit any material that is defamatory, offensive, or misleading

• Attempt to gain unauthorised access to any part of the website or its systems

• Interfere with the security, functionality, or integrity of the website

3. External Links

Our website may contain links to external websites for your convenience. We are not responsible for the content or privacy practices of any third-party sites.

4. Disclaimer

The information on this website is provided in good faith and for general information purposes only. While we strive to ensure it is accurate and up to date, we make no warranties or guarantees, express or implied, about its completeness or reliability.

5. Limitation of Liability

Asset Go Relocations Australia will not be liable for any direct, indirect, or consequential loss or damage arising from the use (or inability to use) this website or its content.

6. Changes to This Policy

We may update this Privacy Policy and Website Terms of Use from time to time. 

If you have any questions or concerns about our privacy practices or terms of use, please contact us at:
Email: hello@assetgo.com.au
Website: www.assetgo.com.au